Returns Policy

Last Updated: 31/08/2026

At WTH Supplies, we want you to be completely satisfied with your purchase. If you need to return an item, please read the following policy carefully.

Returns

If you wish to return an item, you must notify WTH Supplies within 14 days of receiving your order.

To be eligible for a return, items must:

Be unused and in their original condition.
Be returned with all original packaging, labels and accessories.
Be clean, unworn and suitable for resale.
Be accompanied by proof of purchase.

We reserve the right to refuse a return or reduce the refund if the item has been used, damaged, altered, or returned in a condition that prevents it from being resold.

Return Shipping Costs

Unless the return is due to an error by WTH Supplies, customers are responsible for all return postage and shipping costs.

We strongly recommend using a tracked and insured delivery service, as WTH Supplies cannot accept responsibility for items lost or damaged during return transit.

Exchanges

If you require a different size, colour or product, you are responsible for:

The cost of returning the original item.
The shipping costs associated with sending the replacement item.

If the exchange is required because WTH Supplies supplied the incorrect item, a faulty product, or goods damaged in transit, there will be no additional cost to the customer. WTH Supplies will cover the reasonable return and replacement shipping costs.

Faulty, Damaged or Incorrect Items

If you receive an item that is:

Faulty,
Damaged during delivery, or
Incorrectly supplied,

please contact us as soon as possible with your order number and, where possible, photographs of the issue.

Once the issue has been verified, WTH Supplies will arrange an appropriate resolution, which may include a replacement, repair or refund. In these circumstances, there will be no cost to the customer.

Special Order Items

Products that are specially ordered, customised, personalised, or sourced specifically at the customer's request are non-returnable and non-refundable, unless they are faulty, damaged, or supplied incorrectly by WTH Supplies.

Once a special-order item has been placed with our supplier, it cannot be cancelled or amended.

Back Order Items

Where an item is on back order, it will be ordered from our supplier as soon as possible.

Back-order items will be dispatched immediately upon receipt from our supplier.

If we expect the delay to exceed 7 days, we will contact you with an update and an estimated delivery timeframe.

Promotional & Free Items

From time to time, WTH Supplies may include free promotional items or gifts with qualifying purchases.

If you return an order for a refund, any free promotional item supplied with that order must also be returned in new and unused condition.

If the promotional item is not returned, or has been used or damaged, WTH Supplies reserves the right to deduct the full retail value of the promotional item from any refund due.

Where a partial return means the remaining order no longer qualifies for the promotion, WTH Supplies may require the promotional item to be returned or deduct its retail value from the refund.

Refunds

Once your returned goods have been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to your original payment method. Please allow up to 10 working days for the refund to appear in your account, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to an error by WTH Supplies or where required by applicable consumer law.

Statutory Rights

Nothing in this Returns Policy affects your statutory rights under Irish or EU consumer protection legislation. Where there is any conflict between this policy and your legal rights, your statutory rights will prevail.