Terms & Conditions

Last Updated: 31/08/2026

Welcome to WTH Supplies. By accessing or using our website and placing an order, you agree to be bound by the following Terms & Conditions. Please read them carefully before making a purchase.

1. General

These Terms & Conditions apply to all orders placed through the WTH Supplies website. We reserve the right to amend these terms at any time without prior notice.

2. Products

We aim to ensure that all product descriptions, specifications, images and prices are accurate. However, colours may vary depending on your device, and manufacturers may update product specifications without notice.

If an error is identified with pricing or product information, we reserve the right to cancel or amend the order. If payment has already been taken, a full refund will be issued where applicable.

3. Pricing

All prices displayed are in Euro (€) and include VAT where applicable unless otherwise stated.

Delivery charges are calculated separately and displayed during checkout.

4. Orders

Once an order has been placed, you will receive an order confirmation email. This confirms that we have received your order but does not constitute acceptance of the order.

WTH Supplies reserves the right to refuse or cancel any order for reasons including, but not limited to:

• Product availability
• Pricing errors
• Payment issues
• Suspected fraudulent activity

5. Stock Availability & Back Orders

While we aim to keep our website stock levels as accurate as possible, some products may become temporarily unavailable.

If an item is on back order, it will be ordered directly from our supplier as soon as possible.

• Back-order items will be dispatched immediately once they are received by WTH Supplies.
• If your order contains both in-stock and back-order items, we may hold the order until all items are available unless otherwise agreed.
• If we expect a back-order item to take longer than 7 days, we will contact you to provide an update and an estimated delivery date.
• If a supplier cannot fulfil the order or there is an excessive delay, we will contact you to discuss suitable alternatives or arrange a refund.

6. Delivery

We aim to dispatch stocked items as quickly as possible.

Delivery times are estimates only and may vary depending on courier services and supplier availability.

WTH Supplies cannot be held responsible for delays caused by:

• Courier companies
• Severe weather
• Customs procedures
• Supplier delays
• Events outside our reasonable control

7. Returns & Refunds

If you wish to return an item, please contact us within 14 days of receiving your order.

Returned goods must:

• Be unused and in their original condition
• Include all original packaging and labels
• Be accompanied by proof of purchase

Certain items may not be eligible for return, including:

• Customised or personalised products
• Items specially ordered for the customer (unless faulty)
• Products that have been worn or used

Faulty or incorrectly supplied goods will be repaired, replaced or refunded in accordance with your statutory rights.

8. Safety Footwear & Workwear

Customers are responsible for selecting the correct size and specification for their intended use.

If you are unsure about sizing or product suitability, please contact us before placing your order.

9. Payment

Payments are processed securely through our approved payment providers.

We do not store your payment card details.

10. Warranty

We only supply products from recognised suppliers and wholesalers so any product shop is goverened by the suppliers warranty terms. Many products supplied by WTH Supplies are covered by the manufacturer's warranty.

Warranty claims are subject to the manufacturer's terms and conditions and do not cover normal wear and tear, misuse, accidental damage or improper care.

11. Limitation of Liability

To the fullest extent permitted by law, WTH Supplies shall not be liable for any indirect, incidental or consequential loss arising from the use of products purchased from our website.

Nothing in these Terms excludes or limits any statutory rights available under Irish or EU consumer law.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable data protection legislation, including the General Data Protection Regulation (GDPR).

13. Governing Law

These Terms & Conditions are governed by the laws of Ireland.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the Irish courts.

14. Contact Us

If you have any questions regarding these Terms & Conditions or your order, please contact us.

WTH Supplies

Email: enquiries@wthsupplies.ie

Phone: 087 3546212

Address: Leap, Co. Cork P81PW74

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This version is written in a style that's appropriate for a Shopify store while clearly explaining your back-order policy, including that:

• Back-ordered items are immediately ordered from your supplier.
• Orders are dispatched once the stock is received.
• Customers are contacted if the expected delay exceeds 7 days.
• Refunds or alternatives are offered if the supplier cannot fulfil the order.

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7. Returns & Refunds

If you wish to return an item, please contact us within 14 days of receiving your order.

Returned goods must:

• Be unused and in their original condition.
• Include all original packaging, labels and accessories.
• Be accompanied by proof of purchase.

Unless the item is faulty, damaged, or supplied incorrectly by WTH Supplies, the customer is responsible for all return shipping costs. We recommend using a tracked delivery service, as WTH Supplies cannot accept responsibility for returned items lost or damaged in transit.

Where a customer wishes to exchange an item (including for a different size or colour), the customer is responsible for the cost of returning the original item and any shipping costs associated with sending the replacement item.

If the return or exchange is required due to an error made by WTH Supplies, including but not limited to:

• An incorrect item being supplied;
• A faulty or defective product; or
• Goods damaged in transit;

WTH Supplies will cover all reasonable return and replacement shipping costs, and there will be no additional charge to the customer.

Certain products are not eligible for return unless faulty, including:

• Customised or personalised products;
• Special-order or non-stock items ordered specifically at the customer's request;
• Products that have been worn, used, altered or damaged after delivery.

Refunds will be processed to the original payment method once the returned goods have been inspected and approved. Please allow up to 10 working days for refunds to appear in your account, depending on your payment provider.

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Stock Availability & Back Orders:

Special-order items that are sourced specifically at the customer's request may not be eligible for cancellation or return unless they are faulty or supplied incorrectly.